Q: How do you ship and what is the cost?
A: We ship UPS ground. Cost is based on the weight of the package and the destination zip code. We charge only what UPS Bills us. No handling fees or add on's. We are happy to quote shipping on any item. When you complete your order request form, we will respond to you with a total, including shipping. You can also e-mail us at mail@mbkwholesale.com. Include your zip code and the item number(s) and quantity(s) you are interested in. Unlike some companies and web sites, we do not believe in advertising low prices and than making our money on shipping. We are not in the shipping business.

Q: Do you have a minimum order requirement?
A: If you are ordering in less than case lot quantities, there is a small minimum of $ 100.00.
If you order two or more cases in case lot quantities, We will waive the minimum.

Q: What is the length of time it takes to get an order once it is placed?
A: We normally ship case lot orders within two business days. Items requiring re-packing take an extra day.

Q: Is the order form secure?
A: Yes it is. Our web site holds a "COMODO" Certificate, which not only secures our page views, but also confirms we are a legitimate business with a Dunn and Bradstreet Rating. We have secured the registration form and the order form for your safety. If you do not get a lock when you access our order form, go to one of the pages with the large "ORDER NOW" and click on that.

Q: How do I order?
A: Just fill out the Order Request form and we will do the rest. We will e-mail you with a total, including shipping. In most cases we will have it in route to you within 2 business days.

CLICK HERE TO START SHOPPING

Or you can call us with your order Monday - Thursday 8:00AM to 6:00 PM and Friday 9:00 AM to 3:00 PM EST. Our toll free order line is 1-866-631-8940

Q: What Payment Methods do you accept?
A: We can process your order using Visa, MasterCard, American Express and Online Payments. We will also accept a Money Order and Cashiers Check for pre-paid orders. Just choose the payment method when you complete your Order Request Form.

Q: Are your items Guaranteed?
A: Yes, we want you to be happy. If there is damaged or non working items, we will replace any merchandise or give you your money back. If you are not happy with what you have received, just return it within 15 days for a full merchandise refund (less shipping). We make every effort to represent all items honestly and clearly. We make a reasonable effort to check into branded items to insure they are real. We accept no liability beyond a full refund of the purchase price if something is not a true branded item.

Q: Do you have a print catalog?
A: Our goal is for all our customers to have access to a new and ever-changing selection of merchandise. We post new products every 7-10 days and we price our items to move. It would be impossible to keep a print catalog up to date. You can place your information on our confidential registration list by CLICKING HERE. You will be notified each time new merchandise is added and you will also receive case lot discount specials only offered to registered customers.

Q: Can I visit your warehouse?
A: Yes you can. We are only 35 minutes from the Atlanta Airport and 15 minutes off of Interstate 85. You MUST contact us to set up an appointment with one of our staff members to insure someone will be available. We can not help casual walk ins without an appointment. We also request that you pre-order most of what you think you will want so we can have it ready for you. All warehouse orders are by the case only, with a minimum of $500.00.

Q: Do you drop ship?
A: We do offer a drop ship program within the continental US and Canada! We only provide wholesale drop shipping BY THE CASE LOT because we have found no way for you to truly make money selling drop shipped items one or two at a time. Many companies that offer drop shipping by the piece are making their money off of your "membership" fees and are pricing items so high that it is impossible to consistently sell their products one at a time and make a profit. We have many customers that are making very good full time and part time money using our program. Best of all there are no membership fees, hidden charges or add on costs.

Here is how it works:

Sell any items we have by the case lot (no drop ships are done that are less than a full case of the item you are requesting) and collect the money from your customer, including shipping costs. Place an order with us and indicate in the comment section that it is to be drop shipped and provide the shipping name and address you need it to go to. We will send it out to your customer, placing your information in the return area of the UPS label. Your customer will never know where it came from. There are many places to sell on line, including auctions, free for sale surplus postings, etc. You can copy any photos from our web site and use them, as you would like.

After you have completed your second drop ship order with us, your product price will always be the lowest multi-case price listed on our site. This way you can price at or a little above our single case price and make a profit. Price any way you want. But remember, you make money wholesaling by volume, not by marking items up 50%. You may price yourself out of the market. You will be very competitive within 10% of our web site pricing.

Once you are set up as a drop-shipper with a credit card on file, you can skip the full order form and just e-mail us with the order and shipping address.

To figure shipping costs to your customers, just request the weight of the case lot you are interested in selling, then you can calculate shipping from the UPS on-line cost calculator at: http://wwwapps.ups.com/servlet/QCCServlet

Put in our zip as the origin (30269) and the customers zip as the destination (the rest of the address does not need to be entered). Always click "yes" for Residential address, and then choose the number of packages.

On the next page choose "UPS Customer Counter" for the drop off location and "Your Packaging" for package type. Enter the weight. The measurements are not entered (leave those boxes blank); they are within the default of UPS. This will give you a good estimate of shipping costs from us to your customer. We get a little lower rate and pass the savings on to you. This calculation should be a little high most of the time, which will give you a slight buffer.

Q: Do you ship to Canada?
A: Yes, we Ship UPS Ground to Canada. However, due to the arbitrary and capricious nature of the Canada Customs Agency we are no longer shipping knives of any kind to Canada.

Q: Do you ship overseas?
A: We only ship within the continental US and Canada, however we do have many customers that export our items. If you would like to purchase our items and you reside outside of our shipping area, just set up the transportation arrangements with a freight forwarder within the continental US and provide us with their information when you order. We will ship your order to them and they will take care of it from there. You can find freight forwarders by a simple search on the internet or contact your local customs office and they will provide you with a list of freight forwarders that operate in your country and in the US.

If you have any other questions that were not answered here, please e-mail us at: mail@MBKWholesale.com